Refund & Cancellation Policy

1. Digital Products Satisfaction Guarantee

At CarAuto.in, we stand behind the practical quality of our automotive digital publications, eBooks, guides, and checklists. Because these are intangible digital goods delivered immediately via electronic download, we offer a fair, customer-first 7-Day Satisfaction Guarantee.

2. Eligibility for Refund

You are eligible to request a 100% refund under the following conditions:

• You purchased the digital product within the last 7 calendar days.
• You encountered a verified technical issue preventing access or opening of the PDF file that our support team was unable to resolve within 24 hours.
• You accidentally purchased duplicate copies of the same digital publication in the same order.
• The content received materially differs from the description and table of contents outlined on the product details page.

3. How to Request a Refund

To initiate a refund, please send an email to support@carauto.in with:

• Your Order ID (e.g. CA-261112-XXXXX)
• The email address used during Cashfree checkout
• A brief description of why the product did not meet your expectations

4. Processing Time

Once your refund is approved, it will be automatically credited back to your original source of payment (UPI, Credit/Debit Card, NetBanking) via our payment gateway partner Cashfree Payments within 5 to 7 business days, depending on your issuing bank.